Help & FAQ

I'm not sure what my username is.

You can sign in with the email address on your account instead -- it works anywhere the sign-in page asks for a username. Your username is also in the welcome email we sent when your login was created.

How do I change my password?

Use the "Change Password" link in the header once you're logged in. You'll need your current password to set a new one.

I forgot my password. What do I do?

Click Forgot your password? on the sign-in page and enter your username or the email address on your account. We'll email you a link to choose a new password; it's good for one hour and can only be used once.

The link goes to the address already on your account -- not to whatever you type in the form -- so if you're not sure we have the right email, or nothing arrives within a few minutes, use Contact Us and we'll get you back in.

I can't log in / my account says it's unavailable.

Reach out via Contact Us and we'll take a look. Accounts can be temporarily paused by an admin, which shows the same "unavailable" message as a disabled login.

What am I looking at when I log in?

Your dashboard shows a quick summary of your released drawings, a Recent Activity feed of what's happened on your account, a Recently Updated section for anything revised in the last 30 days, quick-access folder tiles, and the full drawings table below.

Why don't I see a "3D Data" or "2D Data" button next to a drawing?

Those buttons only appear once we've attached that kind of file to a drawing. Not every released drawing has 3D or 2D data available.

Can I download more than one drawing at once?

Yes -- check the boxes next to the drawings you want in the main table, then click "Download Selected" to get them as a single ZIP.

Can I see older revisions of a drawing?

If a drawing has superseded revisions, a "PDF History" link appears next to it -- that opens every past revision's PDF, still available to download.

What's the difference between the two folder sections?

The top section on the Folders page is set up by PartVault admin for your account (e.g. by facility or area) and is shared by every login at your company. "My Folders" below it is private to your own login -- other logins at your company never see it.

How do I create my own folder and add drawings to it?

On the Folders page, name and create a folder under "My Folders." Then, in the "Add Items to My Folder" table at the bottom, check the drawings you want, pick your folder from the dropdown, and click "Add Selected." A drawing can be in more than one folder at once.

How do I get emailed when a new revision is released?

Go to "Notifications" in the header and enter your email address. You're opted in by default once an email's on file -- uncheck the box there if you'd rather not receive them.

I added my email but I'm not getting notification emails.

Double-check the "Email me when a new revision is released" box is still checked on the Notifications page, and check your spam folder. If it's still not showing up, reach out via Contact Us.

How do I turn on two-factor authentication?

Go to "Two-Factor Auth" in the header, scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, etc.) -- or enter the shown key manually -- then confirm with the current 6-digit code.

I lost my phone / authenticator and can't log in.

Reach out via Contact Us -- an admin can disable two-factor authentication on your account so you can log in with just your password again, then re-enroll a new device from the same "Two-Factor Auth" page.

How do I turn two-factor authentication back off?

Go to "Two-Factor Auth" in the header and enter your password to disable it.

Use the Contact Us link on the portal, or reach out to your PartVault contact directly.